1. Who these terms are between
Using this website — browsing it, submitting an enquiry, or communicating with us through it — means you’ve read these Terms and agree to them. If that’s not the case, please don’t use the website.
2. How you’re expected to use this site
This is a business website. We ask that you use it honestly and lawfully. Specifically, don’t:
- Submit an enquiry with false or misleading information
- Try to access parts of the website you’re not supposed to reach
- Scrape or copy content using automated tools
- Reproduce any of our content for commercial use without our written permission
- Pretend to be someone you’re not — whether that’s another person, business, or a representative of ours
We can restrict or remove your access to the website at any time if we have reason to believe these Terms are being violated.
3. Submitting an enquiry doesn’t place an order
This website doesn’t process payments or accept orders. When you fill in our enquiry form, you’re starting a conversation — not placing a purchase order.
Nothing we confirm by email in response to an enquiry form constitutes a binding contract. A commercial agreement between us only exists when both sides have agreed in writing to specific terms: product, quantity, pricing, payment schedule, and delivery. Until that happens, nothing is confirmed.
We reserve the right to decline or modify any enquiry without obligation.
4. Products and customisation
Product descriptions and specifications on this site are a guide, not a technical datasheet. Actual products may vary marginally, and we update specifications without always announcing it.
For custom-printed orders — cups, boxes, bowls, trays, or any personalised product — a few things apply:
- You’re responsible for submitting artwork that’s accurate, print-ready, and in the format our production team specifies
- We’re not responsible for errors in the final product that originate from artwork or specifications you provided
- Physical output may differ slightly from digital proofs — that’s standard in print manufacturing, not a defect
- Importantly: if your artwork includes logos, brand marks, or designs, you’re confirming they’re yours to use. Any third-party IP infringement is your liability, not ours
5. Pricing and payment
We don’t display pricing on this website. All prices are shared during the enquiry process and are specific to your product requirements, quantity, and timeline.
- Prices are quoted in Indian Rupees unless we agree otherwise in writing
- A quote is valid for the period stated in it — after that, we may need to revise
- GST and any other applicable statutory levies are charged on top of the product price, as required under Indian tax law
- Payment terms are agreed before order confirmation and documented in writing
6. Delivery and lead times
The timelines we share at the quoting stage are estimates based on current capacity. Actual delivery is confirmed at the time of order.
We’re not liable for delays caused by:
- Events outside our control — natural disasters, government orders, industrial disruptions, or anything else that would qualify as force majeure under Indian law
- Your delay in providing artwork, approvals, payment, or other required inputs
- Third-party logistics or courier disruptions
Once goods are dispatched from our facility, risk passes to you unless we’ve agreed otherwise in writing.
7. Returns, cancellations, and disputes
| On MOQ and return policies Minimum order quantities and any product-specific return conditions will be confirmed in your purchase agreement. The framework below applies in the absence of specific agreed terms. |
Standard products
For non-customised products, we’ll consider returns within 7 days of delivery, provided:
- The product is unused, undamaged, and in its original packaging
- You notify us at info@padmadisposableindustries.com within 48 hours of delivery
- Return shipping is at your cost unless we confirm the product is defective on our end
Custom-printed products
Custom orders are made specifically to your specifications. They’re not returnable or refundable unless the issue is a manufacturing defect that we confirm is our responsibility.
Defective or wrong goods
If what arrives is genuinely defective or materially different from what was confirmed, tell us within 48 hours of delivery and include photographs. We’ll investigate and — if the fault is ours — offer a replacement, credit, or refund, at our discretion.
Cancellations
Cancellations need to come in writing. If production has already started on a custom order, a cancellation charge may apply to cover costs already incurred. We’ll be transparent about what that looks like.
8. Our content is protected
The Padma Disposable Industries name, logo, product images, website copy, and all other content are protected under the Copyright Act, 1957. You’re welcome to browse and use the website for legitimate enquiry purposes. Reproducing, redistribu ting, or commercially using our content without written permission is not permitted.
9. Your data
How we handle personal data submitted through this website is covered in our Privacy Policy — which you’ll find in this same document package. Using this website means you’ve accepted those practices too.
10. Our liability has a ceiling
We’re not liable for indirect losses — lost revenue, lost profit, business disruption, or reputational damage — arising from your use of this website or any products you’ve purchased from us.
Where direct liability does exist, it’s capped at the value of the specific order that the claim relates to. Nothing in these Terms limits liability for fraud or for anything that can’t be limited under Indian law.
11. You indemnify us against third-party claims
If a third party makes a claim against us because of something you did — submitting infringing artwork, violating these Terms, misusing the website — you agree to cover our reasonable costs in defending that claim, including legal fees.
12. We update these terms occasionally
When we do, the updated version goes live on this page with a new Effective Date. If you continue using the website after that, you’re accepting the new version. It’s worth checking this page from time to time if you’re a regular user.
13. Governing law and where disputes get resolved
These Terms are governed by Indian law — specifically the Indian Contract Act 1872 and the Information Technology Act 2000, among others. Disputes go to the courts in Delhi, India, whose jurisdiction is exclusive for anything arising from these Terms.
14. How to reach us
For formal notices, questions, or anything arising from these Terms:
| Padma Disposable Industries Bawana Sector-2, K-142, Delhi, India Email: info@padmadisposableindustries.com Website: www.padmadisposableindustries.com |